Effective Date: 21st July 2025
Speed Post (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website and services.
1. What Information We Collect
We may collect the following personal and business-related information:
- Name and contact details (email, phone number, address)
- Shipping and billing information
- Business name and ABN (if applicable)
- Details about shipments (sender/receiver addresses, parcel contents, etc.)
- IP address, browser information, and usage activity on our site
- Payment information (via secure third-party payment gateways)
2. How We Collect Your Information
We collect personal information through:
- Direct input when you create an account, book a shipment, or contact us
- Automated technologies such as cookies, analytics tools, and server logs
- Third-party services you connect to Speed Post (e.g. carrier APIs)
3. How We Use Your Information
Your personal information is used to:
- Process and manage your shipments
- Share shipment data with third-party carriers
- Communicate with you about orders, support, and updates
- Improve our platform, pricing engine, and customer experience
- Detect fraud and ensure platform security
- Comply with legal and regulatory obligations
4. Who We Share Your Information With
We may share your information with:
- Third-party courier and freight providers to fulfill your shipments
- Payment processors to handle secure transactions
- Technology partners (e.g. hosting, analytics, CRM) for platform operations
- Government agencies or regulators, where required by law
We do not sell or rent your personal information to third parties.
5. Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse using encryption, secure servers, and access controls.
However, no method of transmission over the internet is 100% secure. You acknowledge and accept this risk.
6. Cookies and Tracking
We use cookies and other tracking tools to:
- Maintain your session and preferences
- Analyze site usage and performance
- Deliver relevant content or offers
You can control cookie settings via your browser, though disabling cookies may affect functionality.
7. Your Rights
Under the Privacy Act, you have the right to:
- Access and correct your personal information
- Request deletion of your data (unless retention is required by law)
- Opt out of marketing communications
To make such requests, contact us at: support@speedpost.com.au
8. Third-Party Links
Our site may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing personal data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our platform means you agree to the revised policy.
10. Contact Us
For privacy-related queries, corrections, or complaints, contact: Speed Post
📧 support@speedpost.com.au
📞 02 9629 4974