Refund Policy
16.1 Refund eligibility — Refund requests must be made within 90 days from the original service date. No refund request made after 90 days will be considered.
16.2 Refund process — To request a refund, the Customer must contact Speed Post through the designated support or refund process and provide all requested information, including booking reference, tracking details, proof of payment and supporting documents.
16.3 Circumstances where a refund may be considered — A refund may be considered where the shipment is lost, the shipment is damaged subject to these Terms and any applicable carrier rules, the shipment is delivered to the wrong address due to the Company’s or carrier’s error, or the Customer has been incorrectly billed due to a pricing or billing error.
16.4 Non-refundable circumstances — Refunds will not be given for delays outside the Company’s reasonable control, Services completed in accordance with the booking selected, additional charges caused by incorrect dimensions, weights, addresses or service declarations, changes of mind after the Service has commenced, or any matter excluded by these Terms or by the relevant carrier’s terms.
16.5 Refund method — Approved refunds will generally be processed using the original payment method. Processing times may vary and may take up to 30 business days depending on banks, payment gateways and carriers.
16.6 Company discretion — The Company may request further information before assessing a refund request and may refuse any request that does not meet these Terms or is not supported by sufficient evidence.
