Important Notice: Prohibited and Restricted Items
To ensure a smooth shipping experience and avoid any disappointment, we kindly ask that you review the list of prohibited and restricted items below before placing your order.
Please note:
- Items that are perishable, damaged, dangerous, illegal, counterfeit, un-packaged, poorly packaged, or contain liquids are strictly prohibited from shipment.
- Personal effects are shipped on a non-compensation basis and are not eligible for claims or reimbursement.
- Shipping any restricted or prohibited items may result in order cancellation without refund, as courier partners may refuse to carry such items.
Restricted and Prohibited Cargo Includes (but is not limited to):
- Used auto parts prone to leakage (engines, gearboxes, transmissions, etc.)
- Alcoholic beverages – including beer, wine, and spirits
- Animals and animal-related products – including fur, ivory, and items from endangered species
- Antiques, artworks, and collectibles
- Bullion, currency, or negotiable instruments
- Dangerous and hazardous goods – chemicals, paints, flammable materials, and aerosols
- Gases and combustibles – including camping gas, lighter fluid, bleach, pesticides, car batteries, and lithium batteries
- Illegal drugs and narcotics, as well as pharmaceutical items
- Explosives and related materials – including fireworks, detonators, grenades, and flares
- Weapons and ammunition – including firearms and any parts thereof
- Human remains or ashes
- Industrial-use diamonds or carbon materials
- Medical and diagnostic specimens – including blood, urine, bodily fluids, or tissue samples
- Perishable goods – such as flowers, dry ice, food items, and anything requiring refrigeration or temperature control
- Plant-based products – including plants, seeds, teas, tobacco, cotton, and agricultural goods (e.g. rice, sugar, grain, cocoa, wheat, soya)
- Pornographic content or materials
- Jewellery and precious/semi-precious stones, including watches and costume jewellery
- Fertilisers, pesticides, and insecticides
- Fragile materials – such as glass, marble, and slate
- Seafood or related products
- Radioactive materials or nuclear fuel
Packaging Requirements
Why Proper Packaging Matters
All shipments must be appropriately packaged before they are collected. Poorly packaged freight can cause injury to our courier partners’ staff, damage to other consignments, and may result in your order being refused or cancelled without refund.
By accepting our terms at booking, you confirm that your shipment meets the requirements outlined below.
General Packaging Standards
All freight sent through Speed Post must be packaged to ensure:
- The safety of our courier partners’ employees, the receiving party, and the general public is not put at risk
- Other consignments and equipment are not damaged during transit
- Your shipment arrives at its destination in the same condition it was collected
- Compliance with the National Transport Commission (NTC) Load Restraint Guide, including Australian Standard AS 2400.13 for tensional strapping
- All Heavy Vehicle National Law requirements for load restraint are met to prevent load shift or dislodgement in transit
- The consignor and packer fulfil their obligations under the Chain of Responsibility
Engines, Industrial Equipment & Machinery
- Must be shipped in a crate or fully enclosed with cardboard panels on all sides and the top, with corner and edge strengthening
- Must be secured to a pallet with at least 2 horizontal and 2 vertical straps
- Items should sit squarely on the pallet and must not overhang the edges
- Pallet must be large enough to prevent the item from tipping during transit
- All fluids (oils, fuels, coolants, etc.) must be completely drained prior to shipping
- Strapping must be appropriately rated for the weight and type of freight — refer to the NTC Load Restraint Guide
Tubes, Tyres, Drums & Irregular Items
- All heavy irregular items must be strapped to a pallet
- Items should sit squarely on the pallet with no overhang where possible, and the pallet must remain stackable
- Lighter tube-shaped items may be packed in a triangular shipping tube as an alternative
- Tyres must be laid flat (sideways) on a pallet, with strapping and stretch wrap securing both the tyres and the pallet itself
- Drums must be shipped upright on a pallet at all times
- All items must be secured with at least 2 horizontal and 2 vertical straps to prevent shifting in transit
- All strapping must be suitably rated — refer to the NTC Load Restraint Guide
⚠️ Important Notice
Freight that does not meet these packaging requirements may be refused by our courier partners or incur additional surcharges. Speed Post will not be liable for damage caused by inadequate packaging.
If you are unsure whether your shipment is packaged correctly, please contact us before booking at support@speedpost.com.au or call 02 8046 3982.
